Privacy Policy — ParentPencil

Effective Date

As stated in this policy

Scope

All users of our services

Questions?

Your Rights

Subject to legal limits, individuals may ask for access to their personal data, request correction of inaccurate information, object to certain processing, or ask for deletion where the data is no longer needed. Where we rely on consent for a specific activity, that consent may be withdrawn for the future.

Available rights depend on the nature of the data and the applicable legal framework.

Making a Request

Requests should describe the personal data or issue concerned so that we can assess and respond appropriately. If a request is complex or if we need more information to confirm identity, we may ask for clarification before taking action.

We may need to verify identity before acting on a request and may decline requests where the law allows.

Data Retention

Retention periods depend on the type of information and the reason it was collected. Some records are kept for the duration of an enquiry or service relationship, while others are retained for a longer period where needed for accounting, dispute handling, security, or compliance. When data is no longer required, it is deleted, anonymised, or otherwise put beyond practical use.

We keep data only for as long as it is needed for the stated purpose or to meet legal obligations.

Policy Changes

The updated version will apply from the date it is posted on the site unless a different effective date is stated. Where changes are material, we will take reasonable steps to draw attention to them through the site or other appropriate communication channels.

We may revise this policy when our practices, services, or legal obligations change.

Privacy Contact

Contact Information

Email contact

[email protected]

Telephone contact

+44 7789 372183

Postal details

19 Coxton Place, Glasgow, G33 5EW

Privacy enquiries

[email protected]

How We Use Data

We use personal data to respond to enquiries, provide apartment selection services, manage bookings or related arrangements where applicable, maintain and secure the website, analyse site performance, improve our services, keep records, and meet legal or administrative obligations. We may also use data to communicate about requests, updates, or issues connected with the services.

We process personal data only where it is needed for a specific operational purpose.

Service Providers

We may share personal data with hosting providers, analytics services, communication tools, payment processors, and other operational partners that help us run the site and manage enquiries. These parties are expected to use the information only for the services they provide to us and to apply appropriate safeguards.

Service providers receive only the information needed to perform their assigned functions.

Legal Disclosures

We may disclose personal data where required by law, court order, regulatory request, or similar legal process. We may also share information to establish, exercise, or defend legal claims, or to protect the rights, property, or safety of ParentPencil, our users, or others.

Disclosure to public authorities is limited to situations where we have a lawful basis to do so.

Data We Collect

We may collect contact details, enquiry content, booking preferences, account information if an account is created, transaction-related records, technical data such as device and browser information, and usage data showing how the site is accessed and used. Where relevant, we may also process information needed to help identify suitable luxury apartment options and to manage related communications.

The categories of data collected depend on how users interact with the site and services.

How We Collect Data

We receive data directly from users when forms are completed, messages are sent, or preferences are provided. We also collect certain information automatically through the website, including cookies and similar technologies, and may receive limited data from third parties that support hosting, analytics, payment, or enquiry handling.

Information comes from users, their devices, and service providers involved in operating the site.

Types of Cookies

Cookies may be session cookies, which expire when the browser is closed, or persistent cookies, which remain for a set period. They are used to keep the site working, remember preferences, measure site performance, and support security and fraud prevention. We do not rely on cookies for purposes beyond those described in this policy.

We use a limited range of cookies for operation, preferences, and basic analytics.

Cookie Controls

We use standard browser and device controls, together with any cookie banner or preference tool we make available, to manage non-essential cookies where required. Users can also block or delete cookies through browser settings, although some parts of the site may not function properly if all cookies are disabled.

Cookie settings can usually be changed in the browser, and some controls may affect site functions.